ac365 Privacy Policy

ac365 ("we", "us", or "the platform") is an online entertainment and betting platform operated for players in Bangladesh. We believe every user should have full control over their personal information. This privacy policy ("policy") tells you what types of information we collect, why we collect it, how we use it, and how we keep it secure.

This policy applies to the ac365.cam website, its applications, and all related services. Please read this policy in full before you begin using our services. If you disagree with any part of this policy, you are asked not to use our services.

ac365 collects different types of information at different stages. The categories of this information are described in detail below:

2.1 Registration and Identity Information

When you open an account with ac365, we collect the following information:

• Full name and name as it appears on your national identity card
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Preferred username and password
• Residential address

2.2 Financial Transaction Information

To process deposits and withdrawals, we collect the following information:

• bKash, Nagad, Rocket, or bank account details (mobile number or account number)
• Transaction history and amounts
• Dates and times of deposits and withdrawals

Note — We never collect your full bank PIN, bKash PIN, or any similar secret code.

2.3 Technical and Device Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Time and date of site visits
• Cookie and session data
• Referral URL

2.4 Gameplay and Activity Information

• Betting history and preferred games
• Details of bonus usage
• Login and logout times and session duration
• Records of communication with customer support

ac365 collects your information only for specific and legitimate purposes. The main purposes for which we use your information are outlined below:

3.1 Account Management and Service Delivery

Your information is used to create your account, verify logins, process deposits and withdrawals, and provide bonus benefits. This is part of our contractual obligations.

3.2 Identity Verification and Age Confirmation

As part of responsible gaming, we ensure that the platform is used only by those aged 21 or above. Your personal information is used for identity verification to serve this purpose.

3.3 Financial Security and Fraud Prevention

We analyse information to detect irregular activity, prevent money laundering, and protect your account from unauthorised access.

3.4 Service Improvement and Personalisation

By analysing your gameplay preferences and usage patterns, we work to provide a better experience. This includes recommending your preferred games and sending relevant promotional offers.

3.5 Customer Support

Your contact information and activity history are used to provide 24/7 live chat support in Bengali and to resolve your issues.

3.6 Legal Compliance

Information is retained to meet applicable legal obligations and to produce reports as required by regulators.

ac365 does not sell or rent your personal information. However, in certain specific circumstances we may share information with trusted third parties:

4.1 Payment Processors

The necessary financial information is shared with the relevant payment service providers to process bKash, Nagad, Rocket, and bank transfers. This information is used only to complete transactions.

4.2 Technology and Service Partners

Some technology partners' services are used to operate our platform, such as server hosting, data analytics, and security services. These partners process information only in accordance with our instructions.

4.3 Disclosure for Legal Reasons

In response to a court order, legal process, or valid request from a government authority, we may be required to disclose the necessary information. In such cases we will always act within the limits of the law.

4.4 Business Changes

If ac365 goes through an acquisition, merger, or sale of assets, user information may be transferred to the relevant parties. In such cases we will notify users in advance.

Cookies and similar technologies are used on the ac365 website. Cookies are small data files stored in your browser that help improve the functionality of the site.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the site. They are used to maintain login sessions, carry out security checks, and keep the platform's core services running. Disabling these cookies may prevent the site from working properly.

5.2 Analytical Cookies

Analytical cookies are used to understand how users are using the site. This helps us improve the site's performance and user experience. These cookies do not directly identify you.

5.3 Cookie Controls

You can decline most cookies by changing your browser settings. However, declining some cookies may limit certain functionality of the site. You can make this change by going to the "Cookie Settings" or "Privacy" section of your browser.

To ensure your privacy, ac365 has put in place various technical and organisational security measures:

6.1 Encryption

All data transmission on our platform is protected by SSL (Secure Sockets Layer) encryption. This means that third parties cannot read your information while it is being transmitted. Stored sensitive information is also kept in encrypted form.

6.2 Access Controls

Access to your personal information is restricted to authorised staff only, those who need that information to do their job. Every staff member is bound by a confidentiality agreement.

6.3 Security Monitoring

Our systems are continuously monitored to detect unusual activity. Any potential breach is investigated promptly and, where necessary, affected users are notified.

6.4 Password Protection

Your account password is stored in encrypted form. No ac365 staff member can see or ask for your password. If suspicious activity is detected, we may temporarily suspend your account.

ac365 retains your personal information only for as long as it is necessary or legally required:

• Active account data: Full information is retained for as long as the account remains active.
• Closed account data: Even after an account is closed, information is retained for a set period as required by legal and regulatory obligations.
• Financial transaction records: Retained for the period specified under applicable financial regulations.
• In the case of disputes or legal claims: Information is retained until the relevant matter is resolved.

Once the specified period has passed, your information is securely deleted or processed in a way that means you can no longer be identified.

You have a number of important rights regarding your personal information:

8.1 Right to Know

You have the right to know what information we hold about you. You can contact us at any time to request a copy of your information.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you can request that it be corrected. Some information can be changed directly in your account settings; for the rest, please contact customer support.

8.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, including marketing communications. If you contact us by email, we will take action as quickly as possible.

8.5 Right to Withdraw Consent

For any information processed on the basis of your consent, you may withdraw that consent at any time. However, any processing carried out before the withdrawal will remain valid.

To exercise any of your rights, please contact us. We generally aim to respond to your request within 30 days.

ac365 strictly does not collect or process information relating to anyone under the age of 21. Our registration process includes an age verification step and we investigate suspicious accounts.

If we become aware that information about a minor has been collected by mistake, we will promptly delete that information and close the relevant account. If a parent or guardian has any concern in this regard, please contact us.

It may be necessary to update this privacy policy from time to time due to changing circumstances, new laws, or improvements to services. For any significant changes:

• The update date on this page will be changed.
• A notice will be sent to your registered email for material changes.
• If you continue using the site after the changes, you will be considered to have agreed to the new policy.

Therefore, it is recommended that you review this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following ways:

We take your privacy seriously and are committed to resolving any concerns you have quickly and effectively. To learn more about our services, visit our About Us page.